Scheduling and Test Center Inquiries

Your scheduling permit includes instructions on how to contact Prometric to schedule your appointment to test. Inquiries about your appointment, such as a request to reschedule an appointment within your eligibility period, must be directed to Prometric. Visit the Prometric website for information on test center locations.

If you receive a scheduling permit but experience a problem scheduling your appointment that Prometric staff are unable to resolve, you may contact the organization that registered you for your examination.

Test Administration Inquiries

For questions and concerns about your administration, contact the NBME Customer Services and Resources Center.

Attention: NBME Customer Services and Resources Center 
3750 Market Street
Philadelphia, PA 19104-3102
Telephone: (215) 590-9700
Email: testadmin@nbme.org

Email: testadmin@nbme.org

Security Concerns

The USMLE encourages you to provide information about cheating, violations of the USMLE rules and other activities of which you are aware that may compromise the security and integrity of the USMLE. If you have information that a person or entity has compromised the security of the USMLE or violated any exam rule, please submit a report via the STOPit app. 

Visit Apple or Google Play Store for a free download. Use access code: USMLE-TIP.

General Inquiries

Complete information about the USMLE is available on the USMLE website. General inquiries regarding the USMLE or inquiries for the USMLE Secretariat may be directed to:

Attention: USMLE Secretariat
NBME
3750 Market Street
Philadelphia, PA 19104-3102
Telephone: (215) 590-9700

Email: webmail@nbme.org

Follow Us on Social Media

Stay up to date by following USMLE on Twitter, Facebook, and LinkedIn.

Next Section